Solutions, grouped by the problems they solve.

The problem

Leads come in evenings, weekends, and lunch breaks. Your competition answers first.

What Sim builds

A Sim intake layer qualifies inbound leads the moment they arrive, books the right kind of follow-up, and hands your team a warm conversation instead of a cold voicemail.

What usually changes

• Response times measured in seconds, not hours
• Qualified leads waiting for your team on Monday
• Consistent first-touch experience across every channel

The problem

A real chunk of your team’s week is spent reading, classifying, and moving documents that look a lot like the last thousand.

What Sim builds

Document intelligence pipelines that extract, classify, and route your documents at production volume, with humans reviewing only what genuinely needs them.

What usually changes

• Throughput that scales without hiring
• Clean structured data into downstream systems
• An audit trail you can defend

The problem

Your best answers are locked in PDFs, wikis, shared drives, and a handful of senior people’s memories.

What Sim builds

A private assistant trained on your SOPs, playbooks, and historical work, so the answer arrives in seconds, in the voice of your firm.

What usually changes

• New hires productive in weeks, not months
• Senior staff freed from re-answering the same questions
• Knowledge that stays when people move on

The problem

Inbound goes into one pile, then a human has to read, label, and route everything before the work can start.

What Sim builds

An intake layer that reads inbound messages, calls, and forms, qualifies them against your rules, and routes each one to the right person or queue.

What usually changes

• Right message to the right person, immediately
• Less triage work consuming your team
• Cleaner data on where leads and issues come from

The problem

Quotes, RFQs, and order requests arrive through email, web forms, account managers, and storefronts. Sorting them by product line, account, and urgency is full-time work before any quoting begins.

What Sim builds

An intake layer that reads inbound requests across channels, classifies them by product line, account, and stage, attaches the right account context, and routes each one to the team or queue that should own it next.

What usually changes

• Faster turnaround on RFQs and order requests
• Fewer requests stuck in shared inboxes
• Clean data on volume by product line and channel

The problem

Every quote and reply needs the right product info, vendor lead time, decoration spec, pricing rule, or account-specific policy. The answers live in catalogs, vendor portals, and senior staff’s heads.

What Sim builds

A private assistant grounded in your product catalog, vendor data, decoration and production specs, pricing rules, and account playbooks, so reps and customer service get the right answer in your firm’s voice, in seconds.

What usually changes

• Faster quoting and customer-service replies
• Fewer mistakes against vendor and policy rules
• Institutional knowledge that stays when people move on

The problem

Every order moves with paperwork: PO forms, order recaps, art proofs, change requests, vendor confirmations. Reading and routing them is real work, and errors caught late are expensive.

What Sim builds

Document pipelines that read, structure, and route order documents and proofs at production volume — pulling line items, decoration specs, ship-to data, and exceptions into your systems with an audit trail.

What usually changes

• Throughput that scales without hiring
• Cleaner data flowing into ERP, CRM, and downstream systems
• Fewer order-entry errors caught downstream

The problem

Order status, fulfillment milestones, and exceptions live across ERP, vendor portals, shipping carriers, and email. Pulling a real picture of what needs attention is a daily chore.

What Sim builds

A consolidation layer that pulls operational signals from your systems, flags exceptions (delayed POs, missing proofs, low stock, stuck shipments), and produces a clean daily and weekly read for the team and leadership.

What usually changes

• Exceptions surfaced before they become escalations
• Leadership sees the operation without another status meeting
• Accountable handoffs across sales, ops, and fulfillment

The problem

Every missed call is a chance for a competitor to answer first. Your voicemail isn’t going to save you.

What Sim builds

A text-back and recovery workflow that responds within seconds, qualifies, books, or escalates before the caller has moved on.

What usually changes

• Revenue recovered from calls that used to die
• Fewer voicemails drifting through the week
• A clear next step for every missed call

The problem

A non-trivial slice of the week is spent copying, pasting, reformatting, and following up, by people who were hired for something else.

What Sim builds

Workflow automations that handle the in-between work across the tools you already use: quietly, reliably, and with humans in the loop where it matters.

What usually changes

• Hours returned to your team each week
• Fewer dropped handoffs between systems
• A happier team doing the work they were hired to do

The problem

Weekly rollups, client reports, and exec summaries consume smart people’s time. They’re inconsistent anyway.

What Sim builds

Reporting workflows that pull from your systems, summarize in your voice, and ship on schedule, leaving your people to interpret and advise.

What usually changes

• Consistent reports delivered on cadence
• Analyst time redirected to the thinking
• Narrative summaries your clients actually read

The problem

Volume surges hit your support team, and the common questions drown out the ones that actually need judgment.

What Sim builds

A tiered support layer that resolves common issues, drafts replies for the medium ones, and escalates the complicated ones with full context.

What usually changes

• Faster first responses
• Higher resolution on common issues
• Support team focused on the problems that need them

The problem

A workflow has outgrown a spreadsheet, but no off-the-shelf tool quite fits, so the work keeps happening in email threads.

What Sim builds

A purpose-built internal tool: lightweight, fitted to your process, integrated with the systems you already use, and AI-assisted where it earns its place.

What usually changes

• Work moved out of spreadsheets and threads
• Cleaner data captured at the point of work
• Visibility without another status meeting

The problem

Your CRM has the deals. It also has the follow-ups that never happened.

What Sim builds

Follow-up workflows timed to real behavior and written in your voice, with humans stepping in at the moments that matter.

What usually changes

• Quotes and proposals that don’t go cold
• More second and third touches without manual effort
• A pipeline that reflects real activity